Tasks of the Vietnam’s National Telephone Exchange for Child Protection

1. To provide child protection services via telephone numbers managed by the Ministry of Labor, War Invalids and Social Affairs.

2. To receive via telephone information, reports and denunciations.

3. To contact related or competent persons, agencies and organizations; to seek information on risks and acts of child abuse in the mass media and Internet environment for initially verifying information, reports and denunciations.

4. To send and provide information, reports and denunciations relating to or refer children at risk of abuse, abused children, disadvantaged children, parents and child caregivers to agencies, organizations and persons with child protection competence and function.

5. To coordinate with agencies, organizations, individuals, child protection service providers, and persons with child protection competence and function nationwide in receiving, exchanging and verifying information, reports and denunciations on abused children or children at risk of violence, exploitation or abandonment.

6. To assist commune-level child protection officers in making and implementing assistance and intervention plans for each abused child or child at risk of violence, exploitation or abandonment; to monitor and assess the making and implementation of these plans.

7. To provide psychological and legal counseling for children and parents, family members and caregivers of children.

8. To store, analyze and synthesize information for provision of information, reports and denunciations at the request of competent agencies, organizations and persons, for cases of child abuse, and of child protection service providers; to send regular or extraordinary reports to state management agencies in charge of children and other agencies with child protection competence and responsibility.

The above contents are mentioned in Decree No. 56/2017/NĐ-CP of Vietnam’s Government, effective from July 01, 2017.

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