State policies on protection of consumers’ rights under the new law in Vietnam

State policies on protection of consumers’ rights under the new law in Vietnam (Internet image) 

State policies on protection of consumers’ rights under the new law in Vietnam

The Law on Protection of Consumers’ Rights 2023 takes effect on July 1, 2024, which stipulates the State policies on protection of consumers’ rights as follows:

1. Enable consumers, other agencies, organizations and individuals to fully exercise their rights and obligations and encourage initiative in conducting consumer right protection activities; encourage consumers, other agencies, organizations and individuals to participate in protecting consumers’ rights and respect them for their participation.

2. Encourage and assist traders in science and technology research, application and development and innovation in support of their protection of consumers’ rights.

3. Enable agencies and organization in charge of protecting consumers’ rights and related agencies and organizations to mobilize resources for investment in infrastructure and development of human resources; encourage and promote private sector involvement in provision of counseling, assistance, dissemination of policies, laws, knowledge and guidance on skills in protecting consumers’ rights.

4. Protect consumers’ rights in association with promoting responsible business practices, diversifying modern distribution channels and building an independent and self-reliant economy.

5. Speed up international integration, expand international cooperation and share information and experience in protection of consumers’ rights.

6. Improve business ethics, create a safe, civilized, healthy and sustainable consumption culture; strictly and promptly handle acts of infringing upon consumers’ interests.

7. Boost sustainable production and consumption, including the following activities:

- Encourage and promote investment, production, circulation, distribution, export and import of products, goods, services and eco-friendly technologies to aim for green and circular economy, thereby furthering consumers’ interests;

- Assist organizations and individuals in applying and developing advanced science and technology, codes, barcodes and tracing so as to produce and supply products, goods and services in such a way to assure safety and quality, and improve competitiveness of products, goods and services;

- Proactively and responsibly participate in boosting sustainable production and consumption in the region and the world.

Current State’s policy on protection of consumers’ rights in Vietnam

Currently, the State’s policy on protection of consumers’ rights under the Law on Protection of Consumers’ Rights 2010 are as follows:

- Creating favorable conditions for organizations or individuals to actively participate in protecting the interests of consumers.

- Encouraging organizations or individuals to apply and develop advanced technologies for producing good quality and safe goods or providing good quality and safe services.

- Implementing regularly and synchronously measures to manage and supervise the legal compliance of organizations or individuals trading goods and/or services.

- Mobilizing all resources to increase investment in facilities and equipments, to develop human resource for agencies or organizations protecting the interests of consumers, frequently enhancing counseling, support, dissemination and guidance of knowledge to consumers.

- Promoting integration and expansion of international cooperation, and sharing information and management experience in protecting the interests of consumers.

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