Responsibility for settlement for the cases where many people together complain the same content to the central agencies in Vietnam

Responsibility for settlement for the cases where many people together complain the same content to the central agencies in Vietnam (Internet image)

Article 10 of Decree 75/2012/ND-CP stipulates the responsibilities of agencies, organizations and individuals in the coordination of settlement for the cases where many people together complain the same content to the central agencies in Vietnam as follows:

- The heads of the agencies where the complainants gather shall appoint officials or he/she shall receive the representatives of the complainants for hearing presentation on the complaint content. Where the complaints are under their jurisdiction, the heads of the agencies shall assume for settlement in accordance with the law provisions; if the complaints do not fall under their jurisdiction, then guide the complaints to go to the competent state agency for settlement.

- Person in charge of the reception of citizens of the Party Central Committee and the State shall:

• Preside over and coordinate with representatives of concerned central agencies and the competent persons of the local People's Committees where the complaints occurred to receive the complainants;

• When necessary, propose to the chairmen of provincial-level People's Committees where the complaints occurred to directly join in or appoint responsible persons to join in reception of representatives of the complainants;

• Require the concerned agencies and organizations to provide for information and documents on the complaints or joint to receive representatives of the complainants;

• Monitor and urge the provincial-level People's Committee chairmen in the settlement of complaints forwarded by the citizens receiving offices;

• Coordinate with provincial-level People's Committee chairmen to campaign, persuade citizens to return their localities.

- Chairmen of the provincial-level People's Committees where the complaints occurred shall:

• Directly receive or appoint responsible persons to coordinate with the citizens receiving offices of the Party Central Committee and the State and the relevant functioning authorities of the central government to receive representatives of the complainants

• Provide for information and documents on the complaints at the request of the competent persons;

• Settle complaints under their jurisdiction or direct their subordinate management agencies to resolve complaints under the provisions of law;

• Persuade and convince citizens to return their localities.

- Commune-level, District-level, provincial-level public security forces managing their respective areas where the complaints occurred are responsible for ensuring security and public order; handling violations according to law provisions.

- The heads of the relevant state agencies are responsible for providing information and documents related to the complaint at the request of the competent persons to resolve complaints; participating in receiving citizens, handling complaints related to the branches, sectors under their respective management as required.

More details can be found in Decree 75/2012/ND-CP, which comes into force from November 20, 2012.

Le Vy

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