Responsibilities of State agencies in coordinating to handle cases where many people complain about the same content in Vietnam

Responsibilities of State agencies in coordinating to handle cases where many people complain about the same content in Vietnam (Internet image)

Article 8 of Decree 75/2012/ND-CP stipulates the responsibilities of agencies, organizations and individuals in coordinating to handle cases where many people complain about the same content in districts, towns, cities and provinces as follows:

- The heads of the agencies where the complainants gather shall appoint officials or he/she shall receive the representatives of the complainants for hearing presentation on the complaint content. Where the complaints are under their jurisdiction, the heads of the agencies shall assume for settlement in accordance with the law provisions; if the complaints do not fall under their jurisdiction, then guide the complaints to go to the competent state agency for settlement.

- District-level Person in charge of the reception of citizens where the complainants gather shall:

= Preside over or advise the Chairmen of People's Committees of districts, towns and provincial cities (referred to as district-level People's Committee chairmen) to receive representatives of the complainants;

= When necessary, request the chairmen of the commune-level People's Committees where the complaints occurred and the concerned agencies and organizations to provide for information and documents on the complaints or appoint persons who have responsibility for receiving representatives of the complainants;

= Monitor and urge the commune-level People's Committee chairmen in dealing with complaints transferred by their own.

- District-level People's Committee chairmen directly meet or appoint persons who have responsibility for meeting representatives of the complainants for hearing the presentation on the complaint content; implement the settlement of the complaints in accordance with the law provisions.

- District-level public security force chiefs are responsible for ensuring security and public order; handling violations according to law provisions.

- The heads of the relevant state agencies are responsible for providing information and documents on the complaints; participating in reception of representatives of the complainants at the request of the persons who are competent to resolve complaints.

More details can be found in Decree 75/2012/ND-CP, which comes into force from November 20, 2012.

Le Vy

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