Responsibilities of enterprises providing online video game services in Vietnam from December 25, 2024

Responsibilities of enterprises providing online video game services in Vietnam from December 25, 2024​ (Image from the Internet)

Responsibilities of enterprises providing online video game services in Vietnam from December 25, 2024

According to Article 54 of Decree 147/2024/ND-CP, enterprises providing online video game services have the following responsibilities:

(1) Have at least one server system located in Vietnam to assist inspection, storage, and provision of information upon request from the Ministry of Information and Communications of Vietnam, the Ministry of Public Security of Vietnam, competent authorities, and to resolve player complaints regarding the provision of services according to regulations;

(2) Maintain a website that introduces and provides information on online video game services and displays the following information in full:

- Classification of video games according to the age of players for each game;

- Rules of each game (including collecting fees from players);

- Regulations on managing content, information, and operations of the game;

- Rules for resolving complaints and disputes over benefits arising between players and the business, and among players;

- Display information about the business, including: Business name; office address; contact phone number; License/Certification/Verification Decision number; link code to the licensing data section on the electronic portal of the Ministry of Information and Communications (Department of Broadcasting, Television, and Electronic Information).

When providing games on an application store, the game information description on the store must reflect the License/Certification/Verification/Issuance Decision number; date of issue; link code to the licensing data section on the electronic portal of the Ministry of Information and Communications (Department of Broadcasting, Television, and Electronic Information).

(3) Implement measures to limit the negative impact of games provided by the enterprise, including:

- Advertising content, game introductions (on advertising programs, on the enterprise's website or online applications) must be consistent with the content, scenario, sound, and image of the game as licensed, adhere to advertising regulations, and include the following information: Game name; age classification; warning about unintended physical and mental impacts on players;

- Register, store, authenticate, and manage players' content and information as prescribed by law, ensuring only players who have provided full, accurate information as stipulated in Clause 1 of Article 56 Decree 147/2024/ND-CP can participate; provide age-appropriate game content; warn about the impacts of excessive playing time/day and enforce playtime limitations for children, players under 18 in accordance with child protection laws; ensure service users can choose to allow, or not allow the enterprise to use their information for promotional or communication purposes or provide to other organizations and individuals.

(4) Ensure the legitimate rights of players according to the published game rules; be responsible for service quality and information security; have a division to handle complaints and disputes between players and the enterprise, and among players.

(5) Comply with regulations on virtual items, points, and virtual currency as stipulated in Article 57 Decree 147/2024/ND-CP.

(6) In case of ceasing to provide online video game services: Announce on the game information webpage at least 90 days before the intended service cessation date (except for suspensions or termination as required by competent authorities); provide measures to ensure player rights; and report in writing to licensing authorities on these contents 15 days before officially ceasing service.

(7) Implement technical and operational measures to manage forum content, shared content, and exchanges between players as stipulated in Clause 2, Article 28 Decree 147/2024/ND-CP.

(8) Do not advertise online video games when a release decision for online video games G1 or a confirmation notice for online video games G2, G3, G4 has not been issued on enterprise forums and information pages and other media.

(9) Pay assessment fees for online video games as regulated.

(10) Submit periodical and unscheduled reports as stipulated in Clause 2, Article 61 Decree 147/2024/ND-CP to the Ministry of Information and Communications (Department of Broadcasting, Television, and Electronic Information), and local Information and Communications Departments where the enterprise is registered.

(11) Undergo inspection and handling of violations by competent authorities.

(12) Adhere to the provisions of the Intellectual Property Law and related documents on intellectual property rights for games; comply with legal regulations on network information safety, information security, and confidentiality of players' information;

Collaborate with competent authorities in investigating and handling legal violations; provide player information to authorities upon written request for the investigation of Internet and online information service management, provision, and usage violations.

(13) Follow regulations on the issuance and management of game cards according to Article 58 Decree 147/2024/ND-CP.

(14) Connect with legal payment methods to collect payments from players and pay for online video games published by the enterprise.

(15) Implement solutions for child protection online as prescribed by child protection laws.

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