Requirements for trading in motor vehicle warranty and maintenance services in Vietnam

- The factory is built on the land area under legal ownership of the trader.

- The premises and factory ensure warranty/maintenance services.

- There are areas for reception, transfer, maintenance, repair, factory inspection, operation building, warehouse storing automotive parts and accessories and motor vehicle wash to meet the workload.

- There are adequate facilities for motor vehicle warranty/maintenance services. Measurement facilities used for motor vehicle warranty/maintenance services comply with regulations of law on measurement.

- The equipment used to diagnose engines and specifications of motor vehicles (in case of motor vehicles having electronic control units) is suitable for the motor vehicle classes that the center in charge. Diagnosing equipment software complies with regulations on intellectual property rights.

- Personnel and quality management systems ensure the quality of motor vehicle warranty/maintenance services.

- The aforesaid requirements shall satisfy requirements for premises, facilities, personnel and quality management system for motor vehicle maintenance and repair centers for each corresponding motor vehicle class mentioned in the national standard TCVN 11794 on motor vehicle warranty and maintenance centers and equivalent vehicles.

- Commitments are made to technical support and provision of automotive parts and accessories for motor vehicle warranty/maintenance services of:

+ Domestic manufacturers/assemblers (if providing warranty/maintenance services for domestic manufacturers/assemblers); or

+ Foreign manufacturers/assemblers (if providing warranty/maintenance services for motor vehicle importers).

- There are sufficient personnel and plans to ensure occupational safety and hygiene in accordance with regulations of law on occupational safety and hygiene.

- The trader fulfills all fire safety requirements and plans under regulations of law on fire safety.

- The trader has sufficient documents on environmental safety approved by a competent authority according to regulations of law on environmental safety.

View more details at Decree No. 116/2017/NĐ-CP of Vietnam’s Government, effective from October 17, 2017.

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