Prohibition of All Acts of Discrimination in Citizen Reception

To be specific, as stipulated in Article 4 of the 2013 Law on Citizen Reception, the reception of citizens shall be conducted according to the following principles:

- The reception of citizens must be carried out at the citizen reception office of the relevant agency, organization, or unit;- The reception of citizens must ensure transparency, democracy, and promptness; procedures must be simple and convenient; confidentiality and safety for whistleblowers must be ensured according to the law; objectivity, equality, and non-discrimination during citizen reception must be guaranteed;- Respect and create favorable conditions for citizens to exercise their rights to complain, denounce, petition, and reflect in accordance with the law.

Additionally, the law also stipulates prohibited acts, including:

- Causing trouble, harassment, or obstruction to those coming to complain, denounce, petition, or reflect;- Lacking responsibility in citizen reception; losing or altering information, documents provided by complainants, denouncers, petitioners, or reflectors;- Discrimination during citizen reception;- Abusing the rights to complain, denounce, petition, or reflect to provoke public disorder;- Distorting, slandering, causing damage to agencies, organizations, units, or individuals;- Threatening, insulting agencies, organizations, units, citizen receptionists, or public service officers;- Inciting, coercing, enticing, or bribing others to gather in large numbers at the citizen reception office;- Violating other regulations in the citizen reception rules and regulations.

These contents are stipulated in Article 6 of the 2013 Law on Citizen Reception.

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