Process of integrating administrative procedures for birth registration, issuance of health insurance cards for children under 6 years old in Vietnam

Process of integrating administrative procedures for birth registration, issuance of health insurance cards for children under 6 years old in Vietnam (Internet image)

On August 19, 2024, Vietnam Social Security issued Decision 1449/QD-BHXH regarding the process of receiving and resolving electronic integrated procedures for administrative documents: Birth registration, permanent residence registration, issuance of health insurance cards for children under 6 years old; Death registration, permanent residence cancellation, funeral allowance, and survivors’ benefits in Vietnam.

Process of integrating administrative procedures for birth registration, issuance of health insurance cards for children under 6 years old in Vietnam

(1) Receiving documents

- The One-Stop Shop officer receives the document components from the Integrated Public Service Software as stipulated in Clause 1, Article 5, Clause 3, Article 8 Decree 63/2024/ND-CP, specifically:

+ Electronic declaration form No. 01;+ Electronic copy of the Birth Certificate.

- For complete and conformable documents:

The One-Stop Shop officer transfers the documents to the Collection - Book, Card Management Department for handling and resolution.

The software system automatically implements: Issuing a Social Security Number, determining the place of residence based on the database updated and shared by the Provincial People's Committee as stipulated in Clause 2, Article 26 Decree 63/2024/ND-CP and updating into the family database as prescribed in Decision 515/QD-BHXH dated March 27, 2020;

Updating the collection and usage value of the health insurance card into the designated management unit as prescribed in Decision 595/QD-BHXH dated April 14, 2017, Decision 505/QD-BHXH dated March 27, 2020; Decision 490/QD-BHXH dated March 28, 2023; and Decision 948/QD-BHXH dated June 05, 2023 (hereinafter referred to collectively as Decision on the issuance of the collection management, Social Security Book issuance, and health insurance card issuance process).

- For incomplete and unsatisfactory documents:

Send notification from the Social Security sector's information system to the Integrated Public Service Software to notify the requester through the National Public Service Portal, the VNeID application, and SMS, clearly stating the reasons for non-acceptance and the document components that need supplementation within no more than 01 working day from when the electronic documents are received in the system.

- For unsatisfactory documents due to prior authority errors (incorrect attachment or errors in the electronic Birth Certificate or errors from the residence management information system):

Return the documents to the Integrated Public Service Software; The Integrated Public Service Software sends notifications through the Provincial Administrative Procedure Resolution Information System for prior authorities to correct and handle and notify the requester accordingly.

(2) Resolution and issuance of the health insurance card

- Collection - Book, Card Management Department officers receive documents from the One-Stop Shop.

- Collection - Book, Card Management Department officers check automatically generated data in the Collection and Book Card Management Software, the detailed collection data of Social Insurance, Health Insurance, Unemployment Insurance for participants (Form C69a-TS issued with Decision 490/QD-BHXH), and the detailed allocation data of collected Social Insurance, Health Insurance, Unemployment Insurance for participants (Form C83a-TS issued with Decision 490/QD-BHXH) for units with collections generated according to the Decision on the issuance of the collection management, Social Security Book issuance, and health insurance card issuance process.

- Collection - Book, Card Management Department officers issue electronic versions of the health insurance card or print paper versions as previously registered to transfer to the One-Stop Shop.

- In case of delayed administrative procedure resolution, the solving officer must apologize and reschedule the result delivery date through the Integrated Public Service Software to notify the requester via the National Public Service Portal, the VNeID application, and SMS, clearly stating the reasons for the delay and the rescheduled result delivery date.

(3) Result delivery

- The electronic health insurance card is automatically returned to the individual's data repository on the National Public Service Portal.

- The paper health insurance card is delivered by the One-Stop Shop to the citizens according to the registered method and concludes the health insurance card issuance registration in the Document Receipt and Management Software.

(4) Resolution timeframe

The resolution timeframe for issuing health insurance cards for children under 6 years old is no more than 02 working days from receiving the electronic copy of the Birth Certificate and electronic information and data from the Integrated Public Service Software.

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