Principles of implementation of single-window system and interlinked single-window system in Vietnam

According to Decree No. 61/2018/ND-CP of Vietnam’s Government, the principles of implementation of single-window system and interlinked single-window system are specified as follows:

- Considering the satisfaction of organizations and individuals as a measure of service quality and efficiency of public officers, servants and employees and competent entities.

- Handling administrative procedures for organizations and individuals by employing single-window systems and interlinked single-window systems in a manner of centralized and uniform management.

- Ensuring timeliness, quickness, convenience, compliance with laws, equality, fairness, objectivity, public disclosure, transparency and close cooperation between competent entities in the course of handling of administrative procedures.

- Ensuring that handling of administrative procedures is expedited, inspected, supervised and assessed by different methods on the basis of promotion of application of information technology and involvement of organizations and individuals.

- Helping organizations and individuals avoid incurring costs of implementation of administrative procedures which are not specified in regulations in force.

- Public officers, servants and employees of competent entities must be accountable for performing public affairs during the period of handling of administrative procedures in accordance with laws.

- Complying with Vietnamese laws and international agreements regarding implementation of single-window systems and interlinked single-window systems during the period of handling of administrative procedures to which the Socialist Republic of Vietnam is a signatory or has acceded.

View more details at Decree No. 61/2018/ND-CP of Vietnam’s Government, effective from June 21, 2018.

- Thanh Lam -

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