Points of telecommunications services in Vietnam must have equipment for taking pictures of service users

It is clearly stated in Decree No. 49/2017/NĐ-CP of Vietnam’s Government that a POS is eligible for performing the conclusion of Contracts when it satisfies all of the following requirements:

1. Have a signboard showing the following information: “Point of Telecommunications Services”; name or trademark of the telecommunications enterprise that establishes or gives authorization to the POS; address; contact telephone number;

2. Post the standard form contract and the contract containing general terms and conditions for supply of telecommunications services; process of concluding Contract; the original or the certified copy of the authorization contract signed by and between the telecommunications enterprise and the enterprise establishing the authorized POS;

3. Equip enough equipment for inputting paper-based information of clients; digitizing their documents; taking photos of persons concluding Contracts (for mobile telecommunications services) and transmitting information, digital representations of documents and photos to the telecommunications enterprise’s centralized database. Documents and photos must be clearly and sharply digitized and taken; digital representations must include sufficient information specified in paper documents presented by clients when concluding the Contracts; photo must include date and time of taking photo;

4. Ensure that the employees who are responsible for performing the conclusion of Contracts have successfully completed training courses in process and procedures thereof.

Decree No. 49/2017/NĐ-CP of Vietnam’s Government takes effect from April 24, 2017.

- Ngoc Duyen -

>> CLICK HERE TO READ THIS ARTICLE IN VIETNAMESE