Law on Protection of Consumers’ Rights 2023 to take effect on July 1, 2024 in Vietnam

The provisions on the rights and obligations of consumers in Vietnam are as follows:

Rights of consumers in Vietnam

- Have their life, health, honor, dignity, reputation, property, information, rights and other legitimate interests protected when participating in transactions or using products, goods and services provided by traders.

- Be provided with invoices and documents related to transactions; timely, accurate and adequate information about products, goods, services, transaction details, origin of products, goods and services and about traders.

-. Select products, goods, services and traders according to their practical demands and conditions; decide whether to participate in transactions; agree with traders about transaction details; be provided with products, goods and services as agreed.

- Comment to traders on the prices and quality of products, goods and services, service styles, trading methods and details of transactions between consumers and traders.

- Request traders to compensate for damage if products or goods contain defects or products, goods or services fail to conform to standards or technical regulations, fail to satisfy regulations on safety, measurements, quantity, weight, quality, uses or prices or other regulations as prescribed by law or are inconsistent with those registered, notified, announced, posted, advertised, introduced, agreed or declared by traders.

- Participate in formulating policies and laws on protection of consumers’ rights.

- File complaints, denunciations or lawsuits or request social organizations to file lawsuits to protect their rights in accordance with regulations of this Law and other relevant regulations of law.

- Be provided with counseling, assistance and guidance on knowledge and skills in consumption of products, goods and services.

- Be enabled to select a healthy and sustainable consumption environment.

- Be protected upon using public services in accordance with regulations of the Law on Protection of Consumers’ Rights 2023 and other relevant regulations of law.

- Exercise other rights as prescribed by law.

Obligations of consumers in Vietnam

- Inspect products and goods prior to their receipt as prescribed by law; select to consume products and goods of clear origin.

- Consume products, goods and services without violating laws, contradicting fine traditions and customs, social ethics, without infringing upon national and public interests, without causing harm to life, health and property of their own and others.

- Adhere to conditions and guidelines for transporting, preserving and using products, goods and services; regulations on inspection, environmental protection and sustainable consumption as prescribed by law.

- Promptly and accurately inform regulatory bodies, organizations and individuals concerned as any product, good or service circulated on the market is found failing to ensure safety, damaging or threatening to damage life, health, honor, dignity, reputation or property of consumers; notify traders’ acts which infringe upon the legitimate rights and interests of consumers.

- Bear responsibility for providing inaccurate or inadequate information relating to transactions between consumers and traders as prescribed by law.

- Assume other obligations as prescribed by law.

Mai Thanh Loi

>> CLICK HERE TO READ THIS ARTICLE IN VIETNAMESE