It is not allowed to set ATM withdrawal limits lower than VND 5 million

16:37, 10/07/2024

This is one of the prominent contents mentioned in Circular 20/2016/TT-NHNN amending and supplementing several articles of Circular 36/2012/TT-NHNN stipulating the equipping, management, operation, and safety assurance of automated teller machines.

According to the new regulations, ATMs must meet the conditions amended and supplemented in Circular 20/2016/TT-NHNN as follows:

- At the ATM location, the contact phone number and address of the ATM operation management unit must be listed so that customers know whom to contact in case of transaction issues; the procedure and time limit for inquiries and complaints.- At the ATM location, there must be instructions or symbols for customers to recognize the types of cards accepted for payment, the manual for using the ATM, the name or number of the ATM, the services provided by the ATM, and any related fees; these contents should be displayed either in printed form or on the ATM screen.- Payment service providers are not allowed to impose a withdrawal limit of less than 5 million VND for intrabank transactions and 3 million VND for interbank transactions per withdrawal at the ATM.

See the detailed content at Circular 20/2016/TT-NHNN effective from July 1, 2016.

- Thanh Lam -

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