How are Complaints Received in the People’s Court Handled?

How is the reception of complaints at the People's Court carried out? (illustrative image)

According to Circular 01/2020/TT-TANDTC, complaints are made in writing or presented directly at the public reception area of the People’s Courts.

Receiving complaints is carried out as follows:

- Complaints are received from the following sources: Agencies, organizations, individuals who file complaints; Communist Party agencies, Government agencies, National Assembly deputies, People's Council deputies, Vietnam Fatherland Front Committee and its members, press agencies and other organizations, individuals who transfer complaints;

- Method of receiving complaints: directly or via postal service.

Note: Complaints submitted to the People's Court from all sources (including those sent to the court leadership) must be uniformly received through a single focal point, which is the unit assigned the task of handling complaints and denunciations of the courts for processing and management.

After receiving the complaints, the complaint handler requests the complainant to provide relevant information, documents, and evidence related to the complaint content; requests the complained person to provide a written explanation and related records, documents regarding the complained content. The deadline for providing records, documents, and explanations must be within the time frame stipulated for resolving complaints.

Based on the study of the complaint content, information, documents, and evidence provided by the complainant; records, documents, and written explanations of the complained person, if it is found that the administrative decision or behavior is in compliance with the law, the complaint handler will issue a decision to resolve the complaint immediately. If there is insufficient basis for resolving the complaint, the content of the complaint should be investigated further.

For more related regulations, refer to: Circular 01/2020/TT-TANDTC which takes effect from August 10, 2020.

Tuesday

>> CLICK HERE TO READ THIS ARTICLE IN VIETNAMESE