How are Complaints Handled in the Court?

How are complaints handled in court? (illustration)

To be specific, Article 24 of Circular 01/2020/TT-TANDTC stipulates that complaints can be filed by written application or directly presented at the citizen reception location of the People's Courts. Chief Justices of People's Courts at all levels are responsible for receiving or assigning agencies, organizations, or individuals under their management to receive complaints; arranging locations and staff for citizen reception to receive complaints.

When receiving a complaint, the recipient processes it as follows:

- If the complaint is made by written application, it shall be processed in accordance with paragraph 1, Article 23 of the Law on Complaints. In cases where the complaint application or its content is unclear and the information, documents, evidence provided by the complainant are incomplete, the recipient proposes that the person resolving the complaint requests the complainant to provide additional information, documents, and evidence to clarify the content of the complaint or information about the complainant;

- If the complainant directly presents the complaint at the citizen reception location of the People's Court, it shall be processed in accordance with paragraph 2, Article 23 of the Law on Complaints. In cases where multiple individuals jointly complain about the same issue, are present at the citizen reception location of the Court, and request to present the complaint content together, the recipient guides the complainants to unanimously appoint a representative to present the complaint content. The appointment of the representative to present the complaint content is recorded in writing, with signatures or fingerprints of the complainants.

See the full text of the regulation at Circular 01/2020/TT-TANDTC, effective from August 10, 2020.

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