Guiding the receipt and processing applications for online civil status registration in Vietnam

According to the Decree No. 87/2020/NĐ-CP of Vietnam’s Government, receipt and processing applications for online civil status registration are guided as follows:

1. Persons applying for online civil registration shall access the national public service portal or provincial public service portal to create accounts and authenticate users according to instruction. After successfully logging in, applicants shall provide information using interactive electronic forms, attach photos or copies of documents as prescribed; submit fees and charges via online payment functions or via other methods as per the law.

2. After submitting the application, applicants shall be given 1 administrative procedure code to monitor and look up progress of the application or to access to finalize the application at request of civil registration agencies. Applicants are responsible for storing and keeping the administrative procedure code in secret.

3. Upon receiving applications for online civil registration, competent civil registration agencies are responsible for examining adequacy and legitimacy of the applications within the working day:

- In case of inadequate applications, request the applicants to submit necessary documents;

- In case of adequate applications, receive and provide result date notice via email or phone messages for the applicants;

- An application for civil registration shall be officially received for processing on online civil registration software only when it is adequate as per the law and fees and charges have been fully submitted as per the law.

- In case of verification or other reasons which cause civil registration results to be returned in an untimely manner, civil registration agencies shall issue an apology statement and date of result via emails or phone messages for the applicants, in which reasons for the delay and date of result must be specified.

Note: Duration of processing administrative procedures shall begin from the date on which result date notice is issued or result date messages are sent to the applicants.

View more details at the Decree No. 87/2020/NĐ-CP of Vietnam’s Government, effective from September 15, 2020.

Ty Na

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