Guidelines for assessing the quality of hospitals and conducting patient and healthcare worker satisfaction surveys for 2023 in Vietnam

Tran Thanh Rin

10:37, 25/01/2024

What are the guidelines for assessing the quality of hospitals and conducting patient and healthcare worker satisfaction surveys for 2023 in Vietnam? – Thanh Nhan (Binh Thuan)

On January 24, 2024, the Department of Health Examination and Treatment Management issued Official Dispatch 118/KCB-QLCL&CDT on guidelines for assessing the quality of hospitals and conducting patient and healthcare worker satisfaction surveys for 2023 in Vietnam.

Guidelines for assessing the quality of hospitals and conducting patient and healthcare worker satisfaction surveys for 2023 in Vietnam

In compliance with Decision 4747/QD-BYT of 2023 on the content of assessing the quality of hospitals and conducting patient and healthcare worker satisfaction surveys in 2023, the Department of Health Examination and Treatment Management provides detailed instructions on the following:

- Content 1 and 2: to be implemented according to Decision 4747/QD-BYT.

- Content 3: apply the survey forms specified in Decision 3869/QD-BYT of 2019, which includes the survey forms and guidelines for patient and healthcare worker satisfaction surveys, until the completion of the hospital's assessment and the evaluation team's assessment in 2023.

The implementation of survey forms 1 and 2 will be carried out according to Decision 56/QD-BYT of 2024, after the completion of the assessment and evaluation process in 2023.

Prior to the survey, the responsible staff in charge of the assessment and evaluation work from the Departments of Health and hospitals should update certain basic information of the hospitals on the online software as required.

- Content 4 and 5: conduct assessments and scoring as specified in the appendix of Decision 4747/QD-BYT.

+ For content 4, it is necessary to assess the completion of qualifications, training certificates, training courses, and actual emergency and intensive care work after being trained. Investment in intensive care units should be considered.

+ For content 5: assess the evidence of teleconsultation, remote medical services, and connections between upper and lower levels through records, software, and evidence of their effective impact on improving professional quality.

- Content 6: assess the feedback and implementation of certain documents related to management, such as:

No	Official dispatch (maximum 20 points)	Evaluation method	Point
1	Official Dispatch No. 488/KCB-QLCL&CDT dated April 25, 2023 on Ensuring medical examination and treatment during the holidays of April 30, May 1, 2023 and Hung King's Commemoration Anniversary	There is evidence of official dispatch implementation and data reports on cdc.kcb.vn software	3
2	Official Dispatch No. 616/KCB-QLCL&CDT dated May 21, 2023 on heat prevention and protection for patients and medical staff at medical examination facilities	There is evidence that heat prevention and control have been implemented at the hospital	3
3	Official Dispatch No. 1808/KCB-QLCL&CDT dated December 22, 2023 on Strengthening cold prevention for patients and their families	There is evidence that cold prevention has been implemented in hospitals. Hospitals that are not within the scope of direction are given maximum points	3
4	Official Dispatch No. 1268/KCB-QLCL&CDT dated September 22, 2023 on reviewing and reporting the medical examination and treatment situation on Saturdays and Sundays at medical examination and treatment facilities	There is evidence reported on online software	3
5	Official Dispatch No. 1303/KCB-NV dated September 29, 2023 on assessment of implementation of drug supply situation at medical examination and treatment facilities	There is evidence reported on online software	3
6	Official Dispatch No. 1489/KCB-QLCL&CDT dated November 1, 2023 on the summary report of 10 years of implementing the Hospital Quality Criteria Set	There is evidence reported on online software	5
No	Official dispatch to apply bonus points (maximum 9 points)	How to evaluate	Point
7	Official Dispatch No. 416/KCB-QLCL&CDT dated April 12, 2023 on sending the hospital's technical list and technical procedures	This official dispatch only applies to hospitals designated as leading in their specialties. Other hospitals did not score	3
8	A presentation was sent to the Organizing Committee of the 5th National Hospital Quality Forum	There is evidence that a report has been sent	3
9	Contest posters were sent to the Department of Health and the Organizing Committee of the 5th National Hospital Quality Forum	There is proof that the poster was sent	3

More details can be found in Official Dispatch 118/KCB-QLCL&CDT dated January 24, 2024.

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