Coordination of settlement for the cases where many people together complain the same content in the provinces in Vietnam

Coordination of settlement for the cases where many people together complain the same content in the provinces in Vietnam (Internet image) 

Article 9 of Decree 75/2012/ND-CP stipulates the responsibilities of agencies, organizations and individuals in the coordination of settlement for the cases where many people together complain the same content in the provinces and cities directly under the Central Government in Vietnam as follows:

- The heads of the agencies where the complainants gather shall appoint officials or he/she shall receive the representatives of the complainants for hearing presentation on the complaint content. Where the complaints are under their jurisdiction, the heads of the agencies shall assume for settlement in accordance with the law provisions; if the complaints do not fall under their jurisdiction, then guide the complaints to go to the competent state agency for settlement.

- Persons in charge of the citizens receiving offices at the provincial level shall

• Preside over or advise the Chairmen of People's Committees of provinces and cities directly under the Central Government (hereinafter referred to as provincial-level People's Committee chairmen) to receive representatives of the complainants;

• When necessary, request the chairmen of the district-level People's Committees where the complaints occurred to join in or appoint persons who have responsibility for receiving representatives of the complainants;

• Require the concerned agencies and organizations to provide for information and documents on the complaints or joint to receive representatives of the complainants;

• Monitor and urge the district-level People's Committee chairmen in the settlement of complaints forwarded by the citizens receiving offices.

- The heads of the public security offices managing areas, provincial-level public security forces’ directors are responsible for ensuring security and public order; handling violations according to law provisions.

- Chairmen of the provincial-level People's Committees directly meet or appoint persons who have responsibility for meeting representatives of the complainants for hearing the presentation on the complaint content; implement the settlement of the complaints in accordance with the law provisions.

- The heads of the relevant state agencies are responsible for providing information and documents on the complaints; participating in reception of representatives of the complainants at the request of the persons who are competent to resolve complaints.

More details can be found in Decree 75/2012/ND-CP, which comes into force from November 20, 2012.

Le Vy

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