Casino-operating enterprises in Vietnam must establish the dispute settlement regulations according to law to settle disputes

According to Article 22 of the Decree No. 03/2017/NĐ-CP of Vietnam’s Government, any casino-operating enterprise shall establish the dispute settlement regulations according to law to settle disputes between gamblers and the enterprise which arise during the playing in a casino. Dispute settlement regulations must contain the following main contents:

- Disputes subject to settlement according to the dispute settlement regulations;

- Responsibilities of gamblers and the enterprise for reporting and/or reflecting cases in which the prize-winning game is considered not being carried out according to the game rules and requesting the enterprise to settle;

- Requirements for current conditions in which the complaints will be checked and handled;

- Procedures for settling disputes between gamblers and the enterprise include the provisions of the sample of the complaint, the complaint receiving division, the time limit for settling the dispute and competent in the decision on dispute settlement;

- Rights, obligations and responsibilities of gamblers and the enterprise.

The enterprise shall publish the dispute settlement rules by posting publicly at the casinos or on the enterprise's website (if any) or by giving leaflets to gamblers. If the enterprise and the gamblers fail to participate in the mediation or do not accept the dispute settlement results, the gamblers or the enterprise may initiate lawsuits or apply for arbitral proceedings according to law.

View more details at the Decree No. 03/2017/NĐ-CP of Vietnam’s Government, effective from March 15, 2017.

Ty Na

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