Activities towards Vietnamese Consumer Rights Day 2024

Activities towards Vietnamese Consumer Rights Day 2024 (Internet image)

Regarding this issue, LawNet would like to answer as follows:

On August 31, 2023, the Ministry of Industry and Trade issued Plan 6022/KH-BCT to organize activities in response to Vietnamese Consumer Rights Day 2024.

Activities towards Vietnamese Consumer Rights Day 2024

Specifically, activities towards Vietnamese Consumer Rights Day 2024 are as follows:

- Activities towards Vietnamese Consumer Rights Day 2024 will be implemented from November 15, 2023, to February 29, 2024. State management agencies, social organizations, and businesses need to proactively organize activities or integrate content into professional and business activities to enhance consumer rights. use.

- Especially during peak shopping days, periods, and seasons, along with focusing on activities to promote business, businesses need to build effective tools to ensure consumer rights; build and maintain good relationships with consumers; proactively put the responsibility of quickly and fully responding to consumers' requests and aspirations into the driving force for the development and competitive advantage of businesses in the market.

- State agencies strengthen market supervision and inspection activities, promote propaganda, dissemination, and reception, resolve consumer complaints and requests, and resolutely handle violations of consumers' legitimate rights and interests. Social organizations need to clearly promote their role as representatives and bridges between consumers, state agencies, and the business community.

- Activities towards Vietnamese Consumer Rights Day 2024 need to be organized regularly and continuously, creating a foundation and basis for activities during the peak month (March) in response to Vietnamese Consumer Rights Day.

- Depending on actual conditions, activities can be organized online or centrally.

Time to organize activities to respond to Vietnamese Consumer Rights Day 2024

Activities for consumer rights are encouraged to be organized and implemented throughout 2024, focusing on peak business and consumption periods such as: New Year, Lunar New Year, shopping seasons, or peak shopping days in the market.

Activities to respond to Vietnamese Consumer Rights Day will start in the 2023 year-end shopping season (November), be organized in March (peak month), and last throughout 2024, depending on the practical situation at agencies, organizations, and localities.

Purpose and requirements for organizing activities in response to Vietnamese Consumer Rights Day 2024

According to Plan 6022/KH-BCT, the purposes and requirements for organizing activities to respond to Vietnamese Consumer Rights Day in 2024 are set out as follows:

- Activities in response to Vietnam Consumer Rights Day 2024 are organized to call, motivate, and encourage the participation of state agencies, social organizations, businesses, and consumers in related activities; Step by step, make Consumer Rights Day an important driving force and highlight in socio-economic life, contributing to building a healthy business and consumption environment for the country.

- Response activities need to be organized and implemented in a practical, effective, creative, and economical way, enhance the application of information technology, and ensure the purposes and requirements of Decision 1035/QD-TTg dated July 10, 2015, of the Prime Minister on Vietnamese Consumer Rights Day.

More details can be found in Plan 6022/KH-BCT, dated August 31, 2023.

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