09 types of support for the elderly in mass transit in Vietnam

09 types of support for the elderly in mass transit in Vietnam (Internet image)

According to Circular 71/2011/TT-BGTVT, the support for the elderly in mass transit in Vietnam is as follows:

1. Support for the elderly when they join in railway or waterway transport

- The elderly, when traveling by train, passenger seagoing ships or inland waterway vessels, may buy tickets at counters reserved for priority subjects.

- The elderly, when traveling by train, are entitled to a reduction of at least 15% of the ticket prices and, service charges when using the services of luggage handling, telephone booking, ticket home delivery; a reduction of at least 15% of the ticket prices when traveling by inland waterway vessels or passenger seagoing ships.

2. Support for the elderly when they join in road transport

- The elderly using road mass transit vehicles are given priority to buy tickets at counters and to use seats, which are reserved for priority subjects;

- Drivers and attendants of passenger vehicles shall guide the elderly to use priority seats, support them in boarding and alighting vehicles and arrange luggage for persons who need special care;

- Transport enterprises are encouraged to work out schemes on ticket price exemption or reduction for the elderly and publicize them on their routes of transport.

3. Support for the elderly when they travel by air

- Employees of Vietnamese airlines, airport enterprises and relevant aviation service enterprises shall guide, support and create favorable conditions for the elderly in passenger service chains at Vietnamese airports and airfields, including the booking procedures, check-in, aviation security check, waiting in waiting lounges, boarding and receipt of consigned luggage at their destinations;

- Flight crews of Vietnamese airlines shall carefully guide and support the elderly in approaching their seals, arranging their personal effects onboard the planes;

- Enterprises mentioned at Points a and b of this Clause shall formulate or amend and supplement the current regulations and documents on passenger service instructions and perform other necessary activities suitable to each airport or airfield, aiming to implement the provisions of this Clause;

- Passengers being the elderly enjoy a reduction of at least 15% of the prices of economy-class tickets with least restricted conditions, which are sold in the Vietnamese territory on domestic air-routes. The specific reduction levels shall be set and publicized by airlines, based on practical conditions.

More details can be found in Circular 71/2011/TT-BGTVT, which comes into force from February 31, 2012.

Thuy Tram

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