07 obligations of carriers in air passenger transport in Vietnam

According to Article 4 of the Circular No. 14/2015/TT-BGTVT of the Ministry of Transport of Vietnam, 07 obligations of carriers in air passenger transport are prescribed as follows:

1. Providing passengers having tickets or receiving confirmed reservation with compensation levels as prescribed in Article 8 of this Circular in the event of denied boarding, flight cancellations or long delays of flights, except for cases subject to exemption for liability prescribed in Article 5, Article 6 and Article 7 of this Circular.

2. Providing Transport regulations on compensation policies and compensation levels which are not lower than those prescribed in this Circular.

3. Announcing information about passengers entitled to compensations, compensation levels, specific methods, terms and addresses for compensation on the website(s) of the carrier, airport(s), representative office(s) or ticket office(s) and system of ticket agents of the carrier.

4. Providing airport authorities or airport enterprises with information about reasons for flight cancellations, long delays of flights right after the decision on flight cancellation or long delay of flight is issued for observation and update of information system of airports.

5. Providing the Airport authorities where the flight is expected to depart with reports on compensation for any flight having passengers in the event of denied boarding, flight cancellations, or long delays of flights no more than 24 hours later than scheduled departure time (for flight cancellations) or than actual departure time (denied boarding or long delays of flights) using forms prescribed in Appendix of this Circular.

6. Receiving and dealing with complaints of passengers in the event of denied boarding, flight cancellations, or long delays of flights.

7. Keeping records of contact addresses of passengers, such as: mobile phone numbers, home phone numbers, email addresses or phone numbers of their relatives if it fails to contact them directly in order to provide the passengers with information about flight cancellations or long delays of flights no more than 24 hours earlier than scheduled departure time, which are used as bases for immunity from responsibility prescribed in Clause 1 Article 7 of this Circular.

View more details at the Circular No. 14/2015/TT-BGTVT of the Ministry of Transport of Vietnam, effective from July 01, 2015.

Ty Na

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