05 Cases of refusal to receive citizens at the citizen reception office of the Ministry of Natural Resources and Environment of Vietnam

05 Cases of refusal to receive citizens at the citizen reception office of the Ministry of Natural Resources and Environment of Vietnam (Image from the Internet)

On September 19, 2024, the Ministry of Natural Resources and Environment of Vietnam issued Decision 3009/QD-BTNMT on the Internal Regulations for Citizen Reception at the citizen reception office of the Ministry of Natural Resources and Environment of Vietnam of Vietnam.

05 Cases of refusal to receive citizens at the citizen reception office of the Ministry of Natural Resources and Environment of Vietnam

According to the Internal Regulations for Citizen Reception at the citizen reception office of the Ministry of Natural Resources and Environment of Vietnam, issued along with Decision 3009/QD-BTNMT, the following 05 cases are stipulated for refusal to meet citizens:

(1) Citizens who are unable to control their behavior due to stimulants, or those who have been determined by competent authorities to have mental illnesses or other conditions that lead to loss or limitation of civil behavioral capacities according to civil law.

(2) Citizens who cause disorder, threaten, or insult state agencies, organizations, leaders of the Communist Party, State, citizen reception staff, or public officials; those who obstruct the normal activities of the Reception Point, public officials, or violate the Internal Regulations for Citizen Reception.

(3) Citizens who file complaints or denunciations on matters that have been properly resolved according to policies and laws, reviewed, and notified in writing by competent state agencies, and have already been met, explained, instructed but still persist in filing complaints or denunciations for an extended period.

(4) Citizens who take advantage of democratic freedoms, the right to complaint, denunciation, petition, or reflection to incite, provoke, or induce others to cause disturbances, slander, defame the policies, guidelines, and laws of the Communist Party and State, or the legitimate rights and interests of organizations and individuals.

(5) Other situations as stipulated by law.

Responsibilities of Reception Staff at the citizen reception office of the Ministry of Natural Resources and Environment of Vietnam

The responsibilities of citizen reception staff at the citizen reception office of the Ministry of Natural Resources and Environment of Vietnam are as follows:

- When receiving citizens, the reception staff must comply with the law and the working regulations of the Ministry of Natural Resources and Environment.

- Require complainants, denouncers, petitioners, and reflectors to state their full name, address, present identification documents, and power of attorney (if applicable); provide a complaint/petition or clearly state the content of the complaint, denunciation, petition, reflection; and furnish necessary information and documents for the reception and handling of the case.

- Maintain a respectful attitude towards citizens, listen, receive complaints, denunciations, petitions, reflections or accurately and fully record the content presented by citizens into the Citizen Reception Book and update it into the citizen reception management software. Provide a receipt for complaints, files, documents, and evidence within their jurisdiction.

- Explain and instruct citizens on adhering to the policies, guidelines, laws, and legally effective resolutions and decisions of competent authorities; instruct complainants, denouncers, petitioners, and reflectors to approach the right agency or authority for resolution.

- Within their responsibility, directly handle or classify, forward the complaints, denunciations, petitions, reflections, and present them to the competent authority for resolution; inform citizens about the results of handling complaints, denunciations, petitions, and reflections.

- Require citizens who violate the Internal Regulations for Citizen Reception to cease their violations; in necessary cases, make a record of the violation and request competent authorities to handle it according to the law.

- Keep secret the name, address, handwriting, and other personal information of the denouncer if the denouncer requests so.

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