The process of receiving the decision on unemployment benefits by physical application in Vietnam

The process of receiving the decision on unemployment benefits by physical application in Vietnam (Internet image)

Ho Chi Minh City Social Security issued Notice 7405/TB-BHXH dated November 15, 2022, on issuing a new process and receipt of documents under the Single-window mechanism in Vietnam.

In particular, the process of receiving a written decision on unemployment benefits is guided as follows:

1. General regulations on the receipt and payment of unemployment benefits under the Single-window mechanism in Vietnam

- Purpose: To receive and pay unemployment benefits to employees who are eligible to receive them according to regulations.

* Note: The issuance of health insurance cards to employees who are eligible for unemployment benefits shall comply with the process of registration for payment and the issuance of health insurance cards for people only participating in health insurance (Process 603).

- Application composition: Decision, notice, and proposal on entitlement to unemployment allowance.

- Form of application: The Employment Service Center shall submit a dossier to the social insurance agency in one of the following forms:

+ National Public Service Portal (DVC).

+ Via Postal service.

+ Directly at the social insurance agency.

- Processing time: 02 working days.

2. Process of receiving the decision on unemployment benefits by paper documents in Vietnam

Step 1: Office (Department receiving and returning results)

- Receive the list, decision on unemployment benefits (for new beneficiaries), and decisions on suspension, continuation, termination, move, and cancellation from the Employment Service Center (TTDVVL).

- Receive a list of employees who have been notified of job searches from the Center for Employment and Training.

- Compare the Decision and the correct match list, scan the list, and digitally sign it to update it in the software. Confirm delivery and receipt on the PCS 3.0 software and transfer the documents to the Department of Social Insurance.

Step 2: Department of Social Insurance Benefits

To receive the Decision, list, and soft file on the enjoyment of personal income tax for new cases or the list with soft file in case of continued benefit from the Office (Department of Natural Resources and Accounting), perform:

* Check and compare benefit data.

Compare the Decision with the List and the soft file If the match is correct, then execute:

Check and compare the information in the decisions on unemployment insurance benefits with the database in the TCS system to check the conditions, time, duration, and level of unemployment insurance benefits:

- In case the information is correct and sufficient according to regulations, then update data on entitlement to UI benefits (new, pause, resume, terminate, move, or cancel benefits) and UI payment results into the TCS system   to monitor and manage beneficiaries of unemployment insurance regimes.

- In case the information is not correct or sufficient or it is discovered that the enjoyment of unemployment allowance is not in accordance with regulations, a list shall be made and sent to the Physical Service Center for inspection, review, and adjustment or settlement according to regulations.

* Make a list of the first month's personal allowance payment

- Update data and list C72b-HD in cash or via personal account,

- Make a list of payments according to Form C72b-HD within the day upon receipt of the Decision and list of benefits from the Center for Unemployment Compensation.

- Transfer the list of C72b-HD to the leader of the department and the Board of Directors for digital signature. Print the list to submit to the leader to sign the paper documents and transfer to the Office (Clerical) for stamp.

- Transfer the list of C72b-HD to the Department of Planning and Finance to pay employees for unemployment benefits with the excel list file exported from the TCS System via email: khtc@hochiminh.vss.gov.vn.

- For the cases of making a digitally signed list of C72b-HD, transferring data on the TCS System, but the program does not automatically cut off the process of receiving TCTN then make a request form (Form C02-TS) together with a list to transfer to the collection management department to re-confirm the total data of the unearned UI payment period.

* Make a list of monthly personal allowance payments for the 2nd month onwards

Pursuant to the Decisions on suspension, resumption, termination, relocation, and cancellation of unemployment benefits (including beneficiaries who have not received unemployment benefits for less than 3 months from the expiration date stated in the entitlement decisions), the list of employees who have come to the notice of job search sent by TTDVVL:

- Check and compare the number of Citizen ID cards, the number of social insurance books, the level of entitlement, and the month of entitlement to see if they are correct with the list of first month payments.

If there is a case where the first month has not been paid, send the list and file to TTDVVL to temporarily not include it in the list.

- Check the employee's payment of social insurance on TST software before making the list of C72b-HD.

If the time of payment of social insurance premiums coincides with the time of enjoying unemployment benefits, the list of payments shall not be made, and at the same time, the list and files shall be returned to the Service Center for re-examination and procedures for termination of unemployment benefits and withdrawal of unemployment benefits (if any).

- Update data file of TTDVVL into the TCS System to check for faulty objects due to: wrong name, wrong benefit level, not yet spent the first month (The list of job announcements entered into TCS to check unemployment benefits is based on the following criteria:

Full name, number of social insurance book, number of  Citizen ID cards, number of Decision, amount, and date of entitlement).

If there is an increase in social insurance contributions while enjoying unemployment benefits, they will not pay and send the service center to check again.

- Based on the decision on termination of unemployment allowance, the list of benefits terminated due to employment, the list of moving to another province to enjoy unemployment allowance shall be updated into the TCS System to remove them from the list of monthly payments (if any).

- Check the information about the benefit date, number of months, and level of benefits.

+ In case there is a change in the information transferred by the service center, it should be updated in the TCS system before making a list of payments.

+ If the list of employees coming to the notice of job search has errors in terms of payment term, number of months, entitlement level, or payment that coincides with the time to enjoy unemployment allowance, it shall be transferred to the Labor Department for inspection and confirmation before making the list.

- In case of termination of unemployment allowance due to pension enjoyment or death, make a list and request the Department of Labor, War Invalids, and Social Affairs to issue a decision on termination of unemployment allowance.

Pending the decision of the Department of Labour, Invalids, and Social Affairs, do not make a list of monthly payments.

- Every month, based on the List of unpaid personal allowances (form 7c-CBH) sent by the Department of Planning and Finance, a list of cases that have not been paid in the previous month according to form C72b-HD is made to continue to pay when the beneficiary comes to receive benefits, in the case of receiving cash benefits.

At the same time, check the cases in which the employee expires the unemployment benefit period after 3 months to make a notice according to Form No. 14 to transfer the labor center to reserve the period of enjoying unemployment allowance as prescribed.

- For eligible cases, make a list of C72b-HD in the form of cash payments or personal accounts, submit digital signatures, and transfer to the Planning - Finance department to pay employees for unemployment benefits.

* Deadline for C72b-HD listing and digital signature

- Specialist: 0.5 days.

- Department of Social Insurance: 0.25 days

- Director/Deputy Director in charge: 0.25 days

Step 3: Planning - Finance Department

- Receive the List of C72b-HD from the Department of Social Insurance Benefits (cash and ATM) and the form C73-HD from the City Post Office.

+ Transfer the list of C72b-HD and the funds to the City Post Office to pay the unemployment allowance to the beneficiaries by cash.

+ Based on the list of C72b-HD, transfer money to the beneficiary's account for personal accounts.

- Receive from the City Post and transfer to the Department of Social Insurance Benefits the list of employees who have not received unemployment benefits from the 1st to the last day of the previous month according to forms 7c-CBH and C74a-HD.

Step 4: Revenue Management Department

Receive the Application Form (Form C02-TS) with the list sent by the Department of Social Insurance Benefits to compare and re-confirm the data of the total unearned UI payment period on the national collection database as prescribed in Item b, Point 6.2, Clause 6, Article 32 of Decision 595/QD-BHXH of Vietnam Social Security.

* Note: In case of receiving the decision to receive unemployment benefits from the National Public Service Portal, the provisions of Decision 1392/QD-BHXH dated July 1, 2022, of the Vietnam Social Security shall be followed.

More details can be found in Notice 7405/TB-BHXH issued on November 15, 2022.

Van Trong

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