What are regulations on providing information services on mobile networks in Vietnam?

What are regulations on providing information services on mobile networks in Vietnam?

Pursuant to Article 27 of the Decree 72/2013/ND-CP stipulating provision of information services on mobile networks in Vietnam as follows: 

1. Organizations and enterprises may only provide information services on mobile networks after registering the provision of information services on mobile networks as prescribed by the Ministry of Information and Communications.

2. Conditions for registering the provision of information services on mobile networks

a) The organization or enterprise is established within Vietnam’s law and is assigned or licensed to provide online information services.

b) The financial and technical capacity, organizational structure, and personnel are suitable for the operation scale;

c) Measures are taken for ensuring information safety and information security.

3. The Ministry of Information and Communications shall specify the procedure for registering the provision of information services on mobile networks, the connection between providers of online information services with mobile telecommunications companies, and other regulations related to the management, provision, and use of information services on mobile networks.

What are rights and obligations of providers of information services on mobile networks in Vietnam?

Pursuant to Article 28 of the Decree 72/2013/ND-CP stipulating rights and obligations of providers of information services on mobile networks in Vietnam as follows: 

Rights and obligations of providers of information services on mobile networks

1. Installing equipment systems at the locations to which they are entitled, hiring telecommunication transmission lines to connect to telecommunication enterprises.

2. Having at least 01 server system in Vietnam serving the inspection, storage, and provision of information at the request of competent authorities, and settlement of customers' complaints about the service provisions in accordance with regulations of the Ministry of Information and Communications;

3. Being given telecommunication numbers and Internet resources according to the planning and regulations on telecommunications resource management;

4. Providing information in accordance with relevant laws;

5. Establishing regulations and procedure for providing, using services and settling complaints in accordance with the regulations on management, storage, and transmission of digital information of the Law on Information technology and anti-spam laws;

6. Providing services consistently with the promised quality and prices;

7. Making reports and facilitate the inspections carried out by competent authorities.

What are rights and obligations of mobile telecommunication enterprises in Vietnam?

Pursuant to Article 29 of the Decree 72/2013/ND-CP stipulating rights and obligations of mobile telecommunication enterprises in Vietnam as follows: 

Rights and obligations of mobile telecommunication enterprises:

1. Cooperating with providers of information services on mobile networks on the basis of:

a) Negotiation, equitability, reasonability, ensuring the rights and interests of all parties;

b) Efficiently use of telecommunications resources and telecommunications infrastructure;

c) The safe and uniform operation of telecommunications networks;

d) Protection of the lawful rights and interests of telecommunications service users and relevant organizations and individuals;

dd) Provision of connection for providers of information services on mobile networks at any possible position on the telecommunications networks. The connection must be provided responsively, responsibly, and publicly;

e) Avoid discrimination by connection, prices, payment, technical regulations and standards, quality of networks and telecommunications services.

2. Refusing to connect to the organizations and enterprises that do not register the provision of information services on mobile networks according to Clause 1 Article 27 of this Decree;

3. Suspending or disconnecting with providers of information services on mobile networks that violate the regulations on service provisions at the request in writing of competent authorities.

4. Cooperating with providers of information services on mobile networks in settling complaints or customers’ disputes over charges and service quality.

5. Making reports and facilitate the inspections carried out by competent authorities.

Best regards!