Through what forms can I submit documents and receive results of administrative procedures in Vietnam? What are regulations on maximum time limit for resolving administrative procedures in Vietnam?
Through what forms can I submit documents and receive results of administrative procedures in Vietnam? What are regulations on maximum time limit for resolving administrative procedures in Vietnam?
Through what forms can I submit documents and receive results of administrative procedures in Vietnam?
In Article 13, Regulations on organization and operation of the Receiving and Returning Results Department for handling administrative procedures according to the single-window system and interlinked single-window system in the Vietnam Social Insurance industry issued together with Decision 475 /QD-BHXH 2023 stipulates forms of receiving documents and returning results of administrative procedures, including:
- Directly at the One-stop shop of the provincial and district-level social insurance agencies or at the Provincial Public Administrative Service Center, District-level Receiving and Returning Results Department.
- Through public postal services
- Online at the National Public Service Portal or Vietnam Social Insurance Public Service Portal or through I-VAN Organization.
When receiving administrative procedure documents, does an officer have right to request the applicant to present what documents in Vietnam?
In Clause 1, Article 14, Regulations on organization and operation of the Receiving and Returning Results Department for handling administrative procedures according to the single-window system and interlinked single-window system in the Vietnam Social Insurance industry issued together with Decision 475 /QD-BHXH 2023 has regulations on receiving administrative procedure documents as follows:
Receive administrative procedure documents
1. Receive administrative procedure documents directly at the One-stop shop
a) The officer receiving the application requires the applicant to present a valid ID card or Citizen Identification card or passport to authenticate identity and compare information about the certificate number of ID card or Citizen Identification card or Passport, gender, hometown or place of origin, place of permanent residence, place of issue, date of issue, unique characteristics and identification...; At the same time, compare and check the information and contact phone numbers recorded on the application form and declaration and the phone numbers saved in the database (if any).
In case the above information does not match or the ID card number or Citizen Identification card number or Passport number is not synchronized with the data being managed, the applicant should be asked to clarify or supplement before preparing the application. Certificate of receipt of documents and appointment for return of results. In case of authorization to submit documents, the legality of the authorization letter must be checked according to regulations, required to present the ID card or Citizen Identification card or Passport of the authorized person, submit the authorization letter or contract. authorization contract in accordance with the provisions of law.
b) Check and authenticate an individual's digital account through the personal identification number of a Vietnamese citizen or the passport number (or number of documents with international travel value) of a foreigner and organization code according to regulations. In case an individual does not have a digital account but has an electronic transaction account for social insurance, the officer receiving the application shall guide the implementation or create an account for the organization or individual on the National Public Service Portal according to regulations. In case you do not have a digital account or an electronic transaction account of Social Insurance, instructions on creating an account on the National Public Service Portal and an electronic transaction account of Social Insurance will facilitate the submission of online transaction documents and investigation. Look up relevant information. In case of authorization to resolve administrative procedures, the account number is determined according to the identification number of the authorizing individual. For the organization's account, check and compare it with the organization's data information in the database of the social insurance agency or declaration instructions to issue an account for units participating for the first time.
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Thus, when receiving administrative procedure documents in Vietnam, officials have the right to request the applicant to present the following documents:
- ID card or Citizen Identification card or Passport that is still valid and valid for use to authenticate identity, compare information about ID card number or Citizen Identification card or Passport, gender, hometown or place of origin, place of permanent residence, place of issue, date of issue, unique characteristics and identification...;
At the same time, compare and check the information and contact phone numbers recorded on the application form and declaration and the phone numbers saved in the database (if any).
- In case the above collated information does not match or the ID card number or Citizen Identification Card number or Passport number has not been synchronized with the data under management, the applicant should be asked to clarify or supplement before applying. Prepare a Document Receipt Certificate and schedule an appointment to return the results.
In case of authorization to submit documents, the legality of the authorization letter must be checked according to regulations, required to present the ID card or Citizen Identification card or Passport of the authorized person, submit the authorization letter or authorization contract in accordance with the provisions of law in Vietnam.
What is maximum time limit for resolving administrative procedures in Vietnam?
In Article 18, Regulations on organization and operation of the Receiving and Returning Results Department for handling administrative procedures according to the single-window system and interlinked single-window system in the Vietnam Social Insurance industry issued together with Decision 475 /QD-BHXH 2023 stipulates maximum time limit for resolving administrative procedures as follows:
The maximum time limit for resolving administrative procedures is based on the time limit for resolving administrative procedures in the Decision announcing administrative procedures of Vietnam Social Security, which has been published on the National Database on administrative procedures, in which:
- If the maximum processing time is in "hours": calculate the total actual processing time in hours for comparison;
- If the maximum processing time is calculated in "working days": calculate the total actual processing time by day and subtract Saturdays, Sundays, and holidays for comparison;
- If the maximum processing time is calculated in "day, month, year": calculate the total actual processing time in normal days for comparison.
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