What is community tourism? Code of conduct for local communities in Vietnam

Hello, Lawnet would like to answer as follows:

1. What is community tourism?

According to TCVN 13259:2020, the definition is as follows:

- Community: is a collection of cultural subjects and people residing in the same geographical area who have common social characteristics, together preserving the cultural heritage that they consider their cultural identity.

- Community tourism: is a type of tourism developed on the basis of the cultural values of the community and managed, organized, exploited, and benefited by the community.

- Tourism product: is a set of services based on exploiting the value of tourism resources to meet the needs of tourists.

- Community tourism accommodation establishment: is a place that provides accommodation services for tourists in the community tourism area.

- Community tourism food service establishment: is a place that provides food services for tourists in the community tourism area.

- Community tourism service business unit: is a unit qualified to operate travel services according to the provisions of law, bringing tourists to community tourism areas and performing the following two specific functions:

+ Protect the natural and cultural sustainability of the community tourism area;

+ Support the economic and social development of communities and localities; has committed to complying with the Code of Conduct for community tourism service businesses.

- Community tourism destination: is a place where tourism resources are invested and exploited to serve tourists.

- Community tourism guide: Be a member of the community with a tour guide card at a community tourism site in accordance with the law, providing information, connecting services, leading tourists, and supporting tourists in using services according to the tour program.

- Traditional cultural and artistic performances: performed by community members, introducing traditional rituals, customs, and arts with unique cultural features to serve the needs of tourists in the community tourism area.

- Code of conduct: are standard regulations to guide the behavior, attitudes, habits, and civilized behavior of stakeholders in community tourism.

- Community tourism management board: is a community tourism management and operation unit consisting of government representatives, local organizations, and community members; has the functions, tasks, and powers to organize and manage tourism activities at the community tourism site according to the provisions of law.

2. Code of conduct for local communities in Vietnam

TCVN 13259:2020 stipulates that local communities need to comply with the content of the code of conduct as prescribed:

- Be polite, speak good words, have nice gestures, and be friendly with tourists.

- Enthusiastically guide and help tourists when requested.

- Line up in order, do not jostle or push when using services or participating in activities in public places.

- Respect, help, give priority, and give way to tourists.

- Use polite, appropriate clothing.

- Be conscious and responsible for protecting the landscape and environment; maintain hygiene in residential and public places, respond to social movements on environmental protection.

- Comply with regulations, signs, and signs at tourist areas and destinations.

- Preserve the community's national cultural identity.

- Maintain a courteous and polite attitude when solving problems for tourists.

- Do not "manipulate" or stalk tourists.

- Do not use vulgar, uncivilized words, gestures, behavior, teasing, or rude actions towards tourists.

- Do not have discriminatory behavior or gestures towards tourists.

- Do not compete or fight with tourists.

- Do not litter, spit, defecate indiscriminately, or smoke in unauthorized places.

- Do not carve or draw on walls, statues, stone stele, trees, architectural works, pick flowers, break branches, trample on lawns, tease pets in tourist areas, attractions, and public places.

- Do not sell to tourists products made from wild animals and plants on the prohibited list.

- The local community needs to be responsible for preserving and protecting community cultural values.

- The community prevents acts such as: prostitution, drug trafficking and other addictive substances, child labor, and human trafficking.

- The community supports the principles of gender equality and social inclusion.

- The community commits to using local products.

- The community always strengthens and enhances its identity and pride in local culture.

- The community complies with the rules, regulations, and laws that protect culture and heritage.

- Always participate in training programs on raising environmental awareness and waste treatment locally.

- Introduce information about local culture to tourists.

- Ensure safety and security for tourists when visiting the community.

- Always participate in training programs on improving communication and cross-cultural communication skills.

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