Vietnam: How to buy Vietnamese Lunar New Year 2023 bus tickets online? Is there a refund when I do not take the bus?
How is the situation of cargo and passenger transport during Vietnamese Tet 2023 guaranteed to be strengthened?
After 02 years of being affected by the Covid epidemic, the general situation of the road transport and railway industry is expected to have many positive developments and booming numbers in the upcoming Lunar New Year 2023. It is expected that this year's Lunar New Year ticket sales will double compared to last year.
In Directive 19/CT-TW 2022 of the Central Committee on the organization of Tet 2023, the issue of vehicles is emphasized to ensure sufficient means of transporting goods and serving people and expatriates from abroad to celebrate Tet conveniently, safe.
Therefore, the railway industry and transport businesses have also strengthened more trains and vehicles to support people to return to their hometowns to celebrate Tet.
Can passengers who have purchased a ticket but do not travel be refunded by the garage in Vietnam?
Pursuant to Article 28 of Circular 12/2020/TT-BGTVT of the Ministry of Transport regulating the organization and management of transport activities by cars and road transport support services, the powers and responsibilities of passengers are determined as follows:
Article 28. Rights and responsibilities of passengers
1. Be entitled to request the enterprise or cooperative to provide services according to the service quality standard that have been registered and announced.
2. Be entitled to request attendants to sell the exact type of ticket; keep the ticket during the trip and present it to competent persons upon request.
3. Receive the refund prescribed in Clause 4 Article 26 hereof.
4. Be entitled to make complaints or report violations against regulations on transport management committed by a transport business, driver or attendant and claim compensation for any damage (if any).
5. Comply with the trip rules to maintain security and order on vehicles; get in and get off the vehicle at a station or passenger pick-up and drop-off point according to the regulations.
6. Exercise other rights and responsibilities in accordance with regulations of law.
Accordingly, passengers will be refunded by the garage if they fall into the case in Clause 4 Article 26 of Circular 12/2020/TT-BGTVT.
Concrete:
Article 26. Rights and responsibilities of enterprises and cooperatives conducting fixed-route passenger transport business
…
4. Refund at least 90% of the ticket price to passengers who have paid for tickets but cancel the trip at least 02 hours in the case of a fixed route covering a distance of less than 300 km and at least 04 hours in the case of a fixed route covering a distance of more than 300 km before the departure; refund at least 70% of the ticket price to passengers who have paid for tickets but cancel the trip at least 01 hour in the case of a fixed route covering a distance of less than 300 km and at least 02 hours in the case of a fixed route covering a distance of more than 300 km before the departure.
Thus, passengers who buy tickets but do not go will be refunded as follows:
- For fixed routes ≤ 300km:
+ Refund at least 90% of the ticket price in case of notification of not riding before the car departs at least 02 hours;
+ Refund at least 70% of the ticket price in case of notification of not riding before the car departs at least 01 hour.
- For fixed routes > 300km:
+ Refund at least 90% of the ticket price in case of notification of non-ride before the car departs at least 04 hours;
+ Refund at least 70% of the ticket price in case of notification of not riding before the car departs at least 02 hours.
For example: Ms. X booked a bus from Ho Chi Minh City to Vung Tau (about 100km) at 9am on 05/12/2022 with a ticket price of 300,000 VND/trip. Because of an unexpected job, Ms. X could not ride and called the garage to notify at 6:30 am on 05/12/2022.
In particular, the time to call a car (6:30 am) before the departure time (9 am) is 2 hours 30 minutes. Thus, Ms. X will be refunded at least 90% of the ticket fee (about 270,000 VND) according to Clause 3 Article 28 of Circular 12/2020/TT-BGTVG.
Vietnam: How to buy Vietnamese Lunar New Year 2023 bus tickets online? Is there a refund when I do not take the bus?
How to buy Tet 2023 bus tickets online in Vietnam?
In addition to buying tickets directly at the garage or calling the hotline number, passengers can also buy Tet tickets online through the website.
Up to now, buying Tet tickets online is considered the most optimal solution when you can quickly buy tickets without having to wait in line.
How to buy Tet bus tickets online is done as follows:
- First, passengers need to choose for themselves a reputable website or online e-wallet that provides bus ticket purchase services;
- At the ticket purchase interface, passengers correctly select the following information: Point of departure - Destination - Date of departure and click "Search";
- The online ticket delivery system will automatically update information and assist in finding rides that match the information provided by passengers. Accompanied by the fare, departure time and available seats;
- Choose the right ride, choose a seat and proceed with the payment. Each service provider will have a different payment method. Normally, the main payment methods include: Bank card, Internet Banking, E-wallet,...
- After completing the procedure, passenger information and e-ticket tickets will be sent via phone number and email used to book tickets. Upon boarding, passengers only need to present their e-ticket.
Thus, the purchase of Tet 2023 bus tickets by online method is carried out in the same order as above.
Thư Viện Pháp Luật
