Guide on Changing Phone Number on VNeID? Issuance Period for Level 2 Electronic Identity Account for Vietnamese Citizens
Instructions for Changing Phone Numbers on VNeID?
Currently, one phone number can only be registered to a single electronic identification account, and one electronic identification account will be associated with one phone number. If a citizen wishes to change the phone number on VNeID, they can do so in one of the following two ways:
- Method 1: Go to the commune-level police station to change the phone number on VNeID.
- Method 2: Citizens call the VNeID hotline at 1900 0368.
Then press key 4 to connect with the operator. The operator will check the citizen's electronic identification account information, verify the details about their identity, residence... to ensure they match the data. After that, the citizen provides the new phone number to replace the old one. Finally, the Ministry of Public Security will send a message to the new registered phone number. At that time, citizens must reactivate their electronic identification account with the new phone number.
The time to complete the phone number change is approximately 07 - 10 days. The Ministry of Public Security will send a message to the new registered phone number. Citizens must reactivate their identification account with the new phone number.
Instructions for Changing Phone Numbers on VNeID? Issuance of Level 2 Electronic Identification Accounts for Vietnamese Citizens within How Long?
Procedure for Registering Level 2 Electronic Identification Account for Vietnamese Citizens?
Based on the regulations in Clause 2, Article 14 of Decree 59/2022/ND-CP, the provisions are as follows:
Procedure for Registering an Electronic Identification Account for Vietnamese Citizens
...
2. Registering Level 2 Electronic Identification Account
a) For citizens who have been issued a Citizen ID card with an electronic chip:
Citizens go to the commune-level police station or the place where the Citizen ID card issuance procedures take place to complete the electronic identification account registration. Citizens should present their Citizen ID card with an electronic chip, provide information about their phone number or email address, and request the addition of information to be integrated into the electronic identification account.
The receiving officer will enter the information provided by the citizen into the electronic identification and authentication system; take a portrait photo, capture the fingerprints of the citizen to verify with the Citizen ID card database, and confirm the agreement to register for creating an electronic identification account.
The electronic identification management agency will notify the registration results via the VNeID application or SMS or email.
b) The Ministry of Public Security will issue Level 2 electronic identification accounts simultaneously with the issuance of Citizen ID cards for citizens who have not been issued a Citizen ID card with an electronic chip.
The procedure for registering a Level 2 electronic identification account for Vietnamese citizens is carried out as follows:
- For citizens who have been issued a Citizen ID card with an electronic chip:
Step 1: Citizens go to the commune-level police station or the place where the Citizen ID card issuance procedures take place to complete the electronic identification account registration.
Step 2: Citizens should present their Citizen ID card with an electronic chip, provide information about their phone number or email address, and request the addition of information to be integrated into the electronic identification account.
Step 3: The receiving officer will enter the information provided by the citizen into the electronic identification and authentication system; take a portrait photo, capture the fingerprints of the citizen to verify with the Citizen ID card database, and confirm the agreement to register for creating an electronic identification account.
Step 4: The electronic identification management agency will notify the registration results via the VNeID application or SMS or email.
- For citizens who have not been issued a Citizen ID card with an electronic chip: The Ministry of Public Security will issue Level 2 electronic identification accounts simultaneously with the issuance of Citizen ID cards.
Issuance of Level 2 Electronic Identification Accounts for Vietnamese Citizens within How Long?
According to the provisions in Article 17 of Decree 59/2022/ND-CP, the regulations are as follows:
Time Limit for Processing the Issuance of Electronic Identification Accounts
From the date of receipt of complete and valid dossiers as prescribed in this Decree, the Ministry of Public Security shall have the responsibility to process the issuance of electronic identification accounts within the following time limits:
1. For Vietnamese citizens who already have a Citizen ID card with an electronic chip: No more than 01 working day for the issuance of a Level 1 electronic identification account, no more than 03 working days for the issuance of a Level 2 electronic identification account. For Vietnamese citizens who do not yet have a Citizen ID card with an electronic chip: No more than 07 working days.
2. For foreigners: No more than 01 working day for the issuance of a Level 1 electronic identification account; no more than 03 working days for the issuance of a Level 2 electronic identification account if there is information about the portrait photo and fingerprints in the National Database on Immigration; no more than 07 working days for the issuance of a Level 2 electronic identification account if there is no information about the portrait photo and fingerprints in the National Database on Immigration.
3. For organizations:
a) No more than 01 working day if the information to be authenticated about the organization is already available in national databases and specialized databases.
b) No more than 15 days if the information to be authenticated about the organization is not available in national databases and specialized databases.
Thus, according to the above regulations, the time for processing the issuance of a Level 2 electronic identification account is no more than 03 working days for Vietnamese citizens who already have a Citizen ID card with an electronic chip, and no more than 07 working days for those who do not yet have a Citizen ID card with an electronic chip.
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