Công văn 128/CHQ-GSQL năm 2025 triển khai mô hình tổ chức mới của cơ quan Hải quan do Cục Hải quan ban hành

To: Units affiliated to and under the Customs Department.

Pursuant to Resolution No. 18-NQ/TW dated October 25, 2017 of the Central Executive Committee on further reforming and reorganizing the organizational apparatus of the political system for compactness, effectiveness, and efficiency, and Resolution No. 190/2025/QH15 dated February 19, 2025 of the National Assembly on addressing several issues related to the restructuring of the State apparatus, the Customs Department shall, from March 15, 2025, reconfigure its information technology (IT) system according to the new organizational model of the customs authority. To ensure the uninterrupted processing of customs procedures for exported and imported goods, cross-border means of transport, and goods in transit, as well as to ensure prompt customs clearance during the implementation of the IT system under the new customs organizational model, the Customs Department hereby requests its affiliated units to implement the following tasks:

1. General requirements

- Heads of regional Customs Sub-departments shall review and assess the workload of border gate/non-border gate customs offices to assign tasks appropriately based on the area of management and the coordination and exchange of operational information; ensure sufficient staffing for functional sections such as: document reception, dossier verification, physical inspection of goods, etc.;

- Leaders of border gate/non-border gate customs offices shall regularly review and assign customs officers to promptly process dossiers on the system. All dossiers must be handled within the day; no overdue dossiers shall be allowed in violation of the provisions of the Customs Law, and no pending dossiers shall remain unprocessed in the system. It is strictly prohibited for customs officers to require enterprises to submit hard-copy documents contrary to legal regulations.

- Heads of regional Customs Sub-departments shall be held accountable to the Department’s Leadership if there are backlogged dossiers on the system left unprocessed, or if customs officers harass or trouble enterprises, or demand hard-copy documents in contravention of regulations during task performance.

In case any unit is found to have committed such violations, responsibility review of the unit's leadership shall be conducted, the involved customs officers shall be immediately reassigned from the operational process and subjected to disciplinary review before being considered for any future job assignment.

2. Supervision of goods entering and exiting the customs supervision area

...

...

...

- In cases where customs officers supervising goods can retrieve customs declaration information or documents meeting the conditions for customs supervision via the electronic customs data processing system (VNACCS/VCIS, ECUSTOMS, VASSCM), they shall follow the provisions in Clause 3 Article 52dd of Circular No. 38/2015/TT-BTC dated March 25, 2015 as amended and supplemented by Clause 32 Article 1 of Circular No. 39/2018/TT-BTC dated April 20, 2018 of the Minister of Finance;

- In cases where customs officers supervising goods cannot retrieve customs declaration information or eligible documents via the electronic customs data processing system, procedures shall be carried out in accordance with Decision No. 2538/QD-TCHQ dated November 01, 2024 of the Director General of the General Department of Customs.

b) After the IT systems resume normal operation, customs officers supervising warehouses, yards, and ports shall coordinate with port and warehouse operators to compile statistics on shipments confirmed to have passed through the customs supervision area during the period specified above. This serves as a basis for reconciliation, review, and urging of the port and warehouse operators to update and supplement the information on goods entering and exiting the customs supervision area in accordance with regulations.

c) Regional Customs Sub-departments shall instruct customs control forces to strengthen patrol, inspection, and supervision activities to promptly detect and prevent violations.

3. Regarding the termination of operations of certain customs units managing investment goods, processing, and their merger with other customs units:

To avoid disruption to business activitiesand customs procedures of the customs units undergoing mergers, the Customs Department shall, for the time being, maintain the current customs unit codes and customs clearance locations to continue customs procedures and handle outstanding tasks.

In the coming period, the Customs Department plans to deactivate the codes of the merged units. To facilitate customs management after code deactivation, customs units are requested to guide enterprises as follows:

a) For newly registered processing enterprises, export manufacturers, and enterprises operating in export processing zones (EPZs) conducting customs procedures for the first time at the unit: It is recommended that enterprises declare manufacturing site information and processing contracts using the customs code of the industrial park (IP), EPZ, or high-tech park and carry out customs procedures at the Customs Sub-department of the IP, EPZ, or high-tech park (i.e., the successor unit after the merger).

b) For processing enterprises, export manufacturers, and enterprises operating in export processing zones (EPZs) currently under the management of the former Customs Sub-department, if there are any changes to information related to manufacturing sites, processing contracts, or final settlement reports, such changes shall be notified using the code of the former Customs Sub-department.In cases where enterprises enter into new processing contracts and store raw materials, supplies, or finished products outside the manufacturing site, they must notify the customs authority of such contracts and storage locations using the customs code of the industrial park (IP), EPZ, or high-tech park.

...

...

...

d) Regional Customs Sub-departments shall strengthen dissemination efforts to the business community carrying out customs procedures within their jurisdiction to ensure awareness of the organizational model changes, customs clearance locations, customs declaration methods, etc., for coordinated implementation.

4. Regarding customs operational stamp templates

The customs operational stamp templates and regulations on the management and use of customs operational stamps under Decision No. 1200/2001/QD-TCHQ dated November 23, 2001 of the Director General of the General Department of Customs shall continue to be implemented until any replacing, amending, or supplementing instructions are issued.

The Customs Department hereby informs affiliated units for implementation. During the process of carrying out customs procedures, inspection, and supervision, if any issues arise, the regional Customs Sub-departments shall consolidate and report to the Customs Department (via the Customs Supervision and Management Division) for summarization and guidance./.

PP. DIRECTOR
DEPUTY DIRECTOR




Au Anh Tuan