Regulations on Requirements for Levels of Online Public Services

13:58, 11/07/2024

Circular 32/2017/TT-BTTTT stipulates the provision of online public services and ensures convenient access to electronic information websites or electronic information portals of State agencies.

Circular 32 stipulates that online public services at Level 1 must provide the following basic information:

- Name of the administrative procedure;- Order and method of implementation;- Components and quantity of dossiers;- Processing time limit;- Target users;- Resolving agency;- Final result of the implementation of the administrative procedure;- Forms, administrative declaration forms, results forms, requirements, conditions, fees, charges;- Method of receiving dossiers, returning results;- Legal normative documents directly stipulating the administrative procedure, decision on announcing the administrative procedure.

See detailed requirements for other levels in Circular 32/2017/TT-BTTTT effective from June 01, 2018, replacing Circular 26/2009/TT-BTTTT.

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