On December 31, 2023, the Minister of Information and Communications issued Circular 21/2023/TT-BTTTT stipulating the functions and technical features of information systems for handling administrative procedures at the ministerial or provincial level in Vietnam.
The information system for handling administrative procedures at the ministerial or provincial level in Vietnam is an information system formed based on the ministry-level or provincial-level public service portal and the ministry-level or provincial-level single-window system to receive, resolve, monitor, and evaluate the quality of administrative procedures, and provide online public services under the jurisdiction of ministries, ministerial-level agencies, and People's Committees at all levels.
- The development of the information systems for handling administrative procedures at the ministerial or provincial level in Vietnam ensures compliance with the following requirements:
+ Have an intuitive design to ensure a good user experience and interaction capabilities;
+ Ensure convenient, safe, and secure access for users.
- The information systems for handling administrative procedures at the ministerial or provincial level in Vietnam must meet the following requirements:
+ Comply with the architecture framework of the Electronic Government, Digital Government and current architecture framework of the ministerial-level Electronic Government, Digital Government for information systems for handling administrative procedures at the ministerial level; and the current architecture framework of the provincial-level electronic local government, Digital local government for information systems for handling administrative procedures at the provincial level;
+ Connect, share, and exploit data with information systems and databases of state agencies (including the National Public Service Portal, internal information systems of ministries and provinces, national databases, and information systems with scale and scope from central to local levels) to reuse existing information and data to resolve administrative procedures in the online environment;
+ Ensure the capability to connect and share other data as decided by the Minister, Heads of ministerial-level agencies, and Chairmen of the Provincial People's Committees.
Circular 21/2023/TT-BTTTT comes into effect from April 05, 2024.
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