Guidance on Amending and Supplementing the Network Connection Contract for Postal Services Serving State Agencies

06:16, 11/07/2024

The Ministry of Information and Communications issued Circular 16/2017/TT-BTTTT on June 23, 2017, providing guidance on the amendment and supplementation of the postal network connection contract serving the State Agencies.

Accordingly, Circular 16 stipulates that the Central Post Office Department is responsible for submitting to the Ministry of Information and Communications for written opinion before making changes to the following contents:

- Service quality indicators;- Connection costs;- Conditions for reducing payment value in case of obligation violations;- Coordination in handling complaints about service quality or incidents related to security and safety in service provision.

At the same time, Circular 16 also stipulates that the Central Post Office Department is responsible for notifying the Ministry of Information and Communications when changing the following contents:

- General information about the unit and its legal representative;- Connection locations; information about the contact points of the parties (full name, position, contact phone number, email address); conditions of workers directly participating in the provision of KT1 postal services; database and data sharing in service provision.

See details at Circular 16/2017/TT-BTTTT effective from August 15, 2017.

-Thao Uyen-

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